Purpose and Scope of the Job The Senior hospitality supervisor assists in the managing and directing of the day–to–day operations of all housekeeping and laundry functions. Provides support to the in all areas of Housekeeping & Laundry operation, such as staff training, coaching and counseling and consistently inspects and enforces adherence to the DASH Standards of Excellence. Participates in and enforces quality assurance for Housekeeping Department and department cost control measures Main Duties and Responsibilities/Performance Standards 1 Attends or conducts pre- shift brief meeting daily for supervisors 2 Maintains clear and efficient communication and coordination with the admission and other departments of the hospital. 3 Daily rounds in patient rooms and get the client satisfaction about the services 4 To attract, motivate and retain staff. Provide leadership support and is readily accessible to staff. 5 Assists in interviewing, scheduling, training, development, empowerment, coaching and counseling of staff. Review scheduling with HOD, based on demands of hospital, and properly maintain levels of staffing therein. 6 Conducts performance appraisal and periodical review of staff performance. 7 Handles the customer complaints and report to the HOD 8 Trains staff by following housekeeping and IC guidelines for the safe handling of all housekeeping chemicals and equipment. 9 Assists in training new employees and continuation of learning for existing employees 10 Responds to and follow through on guest requests, concerns and problems to the guest’s satisfaction. 11 Delegates assignments and supervising all Supervisors, housekeeping Attendants, laundry attendants, public area staff and Office coordinators 12 Monitors and performs inventories weekly / monthly. Ensure enough guest supply and linen/uniforms supply. 13 Coordinates with the laundry to ensure that Room Linen and guest clothing are correctly processed and returned in a timely manner. 14 Maintains par levels of inventory of cleaning supplies, linens, uniforms and brand required room materials and elements, to ensure standards and consistency measures are met 15 Controls consumption of laundry supplies and materials and supervise the stock level of same 16 Supervises and conducts daily detailed inspection of guest rooms, public areas, Back of the House and outside of the hospital. Ensure compliance with the hospital’s Standards of Excellence, health/sanitation standards and regulations 17 Facility maintenance assessment and follow up and making sure the quality of work 18 Clinical Responsibilities Follow and train all the staff about infection control standard related to housekeeping department. 19 Management Responsibilities • * To conduct inventories of, linen, guest supplies, uniforms and furniture. • To monitor and control the departmental expenses. • To follow up on maintenance requests. • To ensure that housekeeping storeroom items are available • Record keeping and filing • Prepare purchase orders and order supplies as required 20 Development and Planning • * To ensure that all employees are trained in all standards of performance and can perform all tasks on their task lists. • To prepare the Department’s training plan together with the Departmental Trainers/HOD. • To plan, prepare and conduct training within the department following the DASH training standards. • To record all training activities within the department. • To monitor effectiveness of training by comparing actual performance against the department’s standards of performance. 21 Physical Demands • Strong stamina • Pleasant physical appearance 22 Working Condition Protection from weather conditions but not necessarily from temperature changes. A job is considered "inside" if the worker spends approximately 75 percent or more of the time inside. While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions and extreme heat. The noise level in the work environment is usually moderate to loud 23 Performs miscellaneous job-related duties as assigned. 24 Ensures safety standards (occupational and patient safety) are complied. 25 Ensures quality and patient safety practices are followed. 26 Provides or promotes people centered care. 27 Promotes inclusive health by providing equitable and accessible care to patients and families with special needs. Qualifications, Competences and Skills Education Bachelor’s degree/ Diploma in hotel management Experience Minimum 3 years in hotel / Hospital housekeeping department Licensure Not Applicable Language English and Arabic Computer Proficiency • * • Working knowledge of rooms management systems. • Basic Knowledge of Ms word, Excel & Outlook Performance Competencies 1 Communication - Talking to others to convey information effectively. 2 Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. 3 Time Management - Managing one's own time and the time of others. 4 Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. 5 Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making. 6 Instructing - Teaching others how to do something. 7 Writing - Communicating effectively in writing as appropriate for the needs of the audience. 8 Quality Control Analysis - Conducting tests and inspections of products, services, or processes to evaluate quality or performance. 9 Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects Principle Working Relationships and Remarks Patient care administrator, Finance, Nursing, Dietary, Human Recourses, Quality Department, Purchasing, Maintenance, Customer service
Hospitality, Travel & Tourism
Operations Manager for growing restaurant group in Kuwait. The group has multi brands and locations. Brands range from upscale to casual Direct reports include restaurant managers/supervisors 250+ staff compliment The Operations Manager will oversee the day to day operations of multiple brands. Reporting into the CEO Responsibilities: • Develop and implement policies, procedures, and standards to ensure consistancy and company high standards. • BOH and FOH oversight. • Recruit, train, and supervise staff. • Staff motivation and development • Manage rotas, labor cost • Staff assessments • Help develop a great compare culture • Ensure service quality and consistency • Manage inventory and mi imize wastage • Supplier relationships and contract negotiations, ensure best quality and pricing. • Maintain food quality through quality control procedures • Kitchen a nd dining areas inspected for cleanliness and compliance with health and safety standards, ensure all compliance with local health, safety and food safety standards. • P&L oversight, develop budgets, manage. • Implement cost saving initiatives • Monitor sales to ensure profitability • Safety inspections • Staff trauning on safety protocols. • Menu development alongside chefs keepimng offerings creative and in line with budget goals. • Pricing strategy balancing profitability and client expectations. • Implement and manage restaurant management software and point-of-sale systems to streamline operations, track sales, and manage reservations. • Work with the marketing team to plan and execute marketing campaigns and promotions to attract and retain customers. • Monitor customer feedback and adjust strategies accordingly • Develop catering offering for the group. Area with great potential • Oversight of catering and events operations • Implement sustainable practices such as waste reduction, energy conservation, and responsible sourcing of ingredients. • Identify areas for improvement and implement changes to enhance efficiency, service quality, and profitability. • Stay updated on industry trends and best practices • Stay informed about relevant laws and regulations Requirements • 8 years restaurant or f&b operations experience • Middle East experience • Experience managing casual and upscale casual concepts • Already managing multi locations or brands or restaurant gm ready to step up. • Strong leadership and team management skills. • Good financial acumen • Proficiency in using operational software systems. • Knowledge of food safety and hygiene regulations. • Flexibility to work evenings, weekends, and holidays as required. Qualifications: • Bachelor's degree in Business Administration, Hospitality Management, or a related field preferred Salary • Market-related competitive salary • Plus benefits • Annual air ticket • 30 days annual vacation • 1 year renewable contract
Hospitality, Travel & Tourism
About the job Restaurant General Manager - Kuwait General Manager Luxury Lifestyle Restaurant Opening | Kuwait (Confidential Search by COMPANIUM Hospitality) About the Opportunity COMPANIUM Hospitality is conducting an executive search on behalf of an international lifestyle hospitality group to recruit the General Manager for the opening of one of its most iconic high-end restaurant concepts in Kuwait. This is a rare opportunity to lead the launch of a globally renowned experiential dining brand, combining lifestyle, gastronomy, and a vibrant entertainment DNA. Profile Sought • Proven experience as General Manager (#1) of a high-end lifestyle experiential restaurant. ( international groups, well-known and recognized brands) • Previous track record with an international hospitality/restaurant group is essential. • Strong financial acumen with experience managing significant P&L responsibilities. • Charismatic, guest-oriented leader with excellent people management skills. • Fluent in Arabic (mandatory) and English. • Pre-opening experience highly valued. • Strong understanding of Middle Eastern hospitality culture and clientele expectations. Role Overview The General Manager will be responsible for successfully launching and managing the restaurant, ensuring the highest levels of service, operational excellence, and financial performance. As the #1 on site, the GM will embody the brands ethos and serve as the face of the restaurant, driving both guest experience and business success. Key Responsibilities • Lead the pre-opening phase, including recruitment, training, supplier partnerships, and operational setup. • Establish and maintain brand standards, delivering an exceptional guest experience consistent with the restaurants international reputation. • Develop and manage budgets, P&L, and KPIs to ensure commercial success. • Build, lead, and inspire a high-performing team with a culture of excellence, engagement, and accountability. • Oversee daily operations with a strong presence on the floor, ensuring seamless guest interactions. • Act as an ambassador of the brand in Kuwait, building strong relationships with VIP clientele, partners, and local stakeholders. • Drive marketing, PR, and business development initiatives in partnership with the corporate team. Location: Kuwait Contract Type: Full-time, expatriate package available
Hospitality, Travel & Tourism
Safir Hotels & Resorts Careers Safir Hotels & Resorts is a prominent hospitality brand renowned for its exceptional service and commitment to creating memorable guest experiences. Operating a diverse portfolio of luxurious hotels and resorts across the Middle East and beyond, Safir combines contemporary elegance with local charm to cater to business and leisure travelers alike. Safir Hotels & Resorts offers incredible career opportunities for individuals passionate about the hospitality industry. Also, the company values professionalism, creativity, and a guest-centric approach, fostering a dynamic and inclusive work environment. Apply Safir Hotels & Resorts Careers and be part of a team committed to redefining hospitality by delivering exceptional service and unforgettable experiences worldwide. Current job Vacancies 1) HR Manager/Assistant HR Manager – Apply Here Executive Management: 1) Hotel Operations Manager Sales: 2) Senior Sales Manager 3) Sales Executive Front Office: 4) Asst. Front Office Manager 5) Night Manager 6) Reception Agents 7) Bell Boys 8) Reservations Agents F&B & Kitchen: 9) Asst. F&B Manager 10) Waiters 11) Shisha Man 12) Sous Chef 13) Chef De Partie 14) Demi Chef De Partie 15) Commi (I, II, III) 16) Stewarding Engineering: 17) Kitchen Technician 18) General Technician 19) Plumber [adinserter block="3"] Email : hr@safirhotels.com Safir Hotels & Resorts HR Email Address • hr@safirhotels.com Tagged as: Careers, Hotels Jobs, Linkedin Jobs
Hospitality, Travel & Tourism
Job Summary Hotel security protects hotel guests, employees, and property. Hotel security typically works directly on the hotel property, patrolling the grounds, and in an office, monitoring security cameras or filling out paperwork. This is a full-time or part-time entry-level position that requires strategic thinking and a discerning eye. Hotel security may follow a chain of command, but they are sometimes only one among two or three guards who report directly to hotel management. If the situation calls for it, hotel security may also work with the local police department. • Job Function: Hotel/Restaurant • Industry: Catering/Food Services/Restaurant, • Hotel/Travel/Tourism/Airlines/Hospitality • Specialization:Conferences & Banqueting,Culinary/Kitchen,Food & Beverage,Front Desk • Role: Security Manager, Floor Manager - Hotel/ Restaurant, Maintenance Engineer, • Computer Operator/ Data Entry Operator • Qualification: Any Graduate
Hospitality, Travel & Tourism
POSITION SUMMARY Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: Less than 1 year related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Hospitality, Travel & Tourism
Job Summary • A minimum of 2 years in supervisory position in the restaurant or hotel business • A degree in hospitality management or its equivalent is a plus • Knowledge of three languages is preferable: Arabic, English and French • Possess supervisory and people management skills • Availability and flexibility in schedule • Have the ability to work under pressure
Hospitality, Travel & Tourism
Grand Majestic Hotels Careers Career with Grand Majestic Hotels! Join dedicated team where hospitality meets excellence. Grand Majestic Hotels offers diverse career opportunities in various roles, from guest services to management. Be part of a dynamic organization committed to providing exceptional experiences for our guests. Explore the exciting possibilities at Grand Majestic Hotels Careers and contribute to creating memorable stays. Your journey to a fulfilling career in the hospitality industry begins here! Current Grand Majestic Hotels Jobs Openings 1) Sales Manager 2) Sales Executive 3) Waiter 4) Pastry Bakery Chef/Commis [adinserter block="3"] Email : careers@grandmajestichotels.com Grand Majestic Hotels HR Email Address • careers@grandmajestichotels.com Tagged as: Careers, Jobs In UAE, Linkedin Jobs
Hospitality, Travel & Tourism